Junior Support Engineer / Analyst, M&S

We are currently looking for a Junior Support Engineer / Analyst to join our offices in Prague or Global Centre in Pilsen - one of our six Global Development Centres specialising in banking software managing transactions and ATMS worldwide. In fact, we are responsible for 33% of the ATMs worldwide!

Diebold Nixdorf is a world-leading ATM producer and our Pilsen office (established in 2015) specializes exclusively in software development. Thanks to our talented colleagues just in a few years’ time the small office became the most important fintech company in Pilsen region. Our vision is to continue growing and acquire other interesting strategic projects.

As a Junior Support Engineer / Analyst you will join a team of 50+ software engineers who take the responsibility for our global projects after they go live. In the Maintenance and Support team you learn the whole product, not just bits and pieces which is a great way to start your career in fintech. Thanks to solid base you will then have a chance to deepen your technical expertise or pursue Team Leader role, or use your knowledge to move to other area, such as research and development.

While our team’s main domain is ATM software we also operate hardware and have about 50 types of ATMs in our lab that you will be able to look inside. In fact, we are currently working on a new ATM that is going to offer a new set of possibilities - from opening account to signing contract or debit card issuing.

If you are interested in a successful career in a global, reputable company and a leader in the market working on international projects, apply HERE!

Tasks and responsibilities:

  • Understand banking products on ATMs (cash machines)
  • Get familiar with software maintenance & support engineering concepts and methodologies.
  • Provide initial support, investigation, diagnosis, resolution / recovery, and closure of software incidents appeared on ATMs worldwide
  • Formulate and test of proposed incident resolutions
  • Contribute to investigation and diagnoses of identified problems, proposing changes for problem resolution
  • Communicate with the customers mainly in written form (ticketing system).
  • Provide solutions in defined time
  • Maintain knowledge base
  • Develop, travel, or not travel...
  • Work on your own to a great extent. Freedom is important to us
Tomáš Ettler

Baví mě, že každý den komunikuji a spolupracuji s lidmi z celého světa. Často se mi stává, že si píšu s člověkem z Bangladéše, Austrálie a na telefonu mám Američany. Můžeme být hrdí, že v Global Center Pilsen pracujeme opravdu pro celý svět.

Tomáš Ettler, Senior Front-End Developer a Team Leader pro SW Maintenance

Celý příběh

What will you use?

  • Basic IT knowledge,
  • Basic knowledge of Java or another programming language (C++, C#, PHP) is advantage
  • Basic knowledge of front-end development (HTML, CSS, JS) is advantage
  • Logical reasoning and analytical thinking.
  • Self-management (including workload prioritization)
  • Verbal and written communication skills in English.
  • Willingness to learn new technologies

What will you receive?

  • Career possibilities – Work to become a Team Leader or specialize and get deeper knowledge in your field
  • Possibility to travel – You have the possibility to visit clients all over the world (or not travel at all if you don't want to)
  • Flexible working hours – We trust each other and we do things our way
  • 5 weeks of vacation – We love our work, but we do not live to work
  • Mobile phone and notebook – We offer an unlimited tariff and 3GB of data
  • And other small things that make our lives more pleasant:
    • English lessons – Because we work globally - on international teams
    • MAKRO card – To save on shopping
    • Relaxation zones – When your head is tired
    • Meal vouchers – We are located in the center, a great selection of food is guaranteed
    • Cafeteria bonus scheme – choose the benefit you like
    • Public transport contribution – We contribute to your year-long fare

Podívejte se, co vám aktuálně nabízíme.

Koho hledáme?

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