Support Engineer / Analyst, M&S

Cooperate on projects for large banking clients such as Lloyds or HSBC and travel around the world. We are looking for a key person to support and communicate with end clients - banks. There are plenty of possibilities for you - we offer the possibility of development, further education and career growth. Perhaps being involved in development will call to you over time. Choose your world and join Global Center Pilsen - one of Diebold Nixdorf's six strategic development centers.

With us, you can:

  • Check incoming requests and responses from customers
  • Analyze Requirements - Find out additional information from the customer
  • Simulate a problem in our internal ATM lab or virtual environment
  • Advise configuration change, explain the correct application usage, pass on to the team responsible for error correction and fix the application code if necessary
  • Communicate with the R&D team
  • Provide trainings
  • Develop tools to facilitate support activities
  • Provide customer support
  • Cooperate on the delivery phase for a specific customer
  • Communicate with customers, cover Service Management
  • Work on international teams on successful products, as part of global projects
  • Develop and deliver software that manages ATMs and other banking operations worldwide
  • Take the opportunity to grow, develop, travel, or not travel...
  • Work on your own to a great extent. Freedom is important to us
Šimon Šedivák

When my friends ask me what I do, I don't bother them with professional details. I just say I set up software services for American banks. At Global Center Pilsen, we strive to be as informal as possible in the formal world of finance and banks. I think we're doing great.

Šimon Šedivák, Customer Service Manager

Story detail

What will you use?

  • Analytical skills and the ability to solve real problems
  • Logical reasoning and technical thinking
  • General overview of the IT environment
  • At least passive knowledge of Java, SQL, JavaScript and other web technologies, OS is an advantage
  • Enthusiasm to learn new things - If you don't know technology, we'll teach you everything
  • Ability to solve problems independently
  • A customer service attitude
  • Fluent English
  • The ability to work on a team and a passion for building software that monitors transactions and ATMs worldwide

What will you get?

  • A fixed salary with an annual bonus – We like to reward those who work to the fullest
  • Career possibilities – Work to become a Team Leader or specialize and get deeper knowledge in your field
  • Possibility to travel – You have the possibility to visit clients all over the world (or not travel at all if you don't want to)
  • Flexible working hours – We don’t use any attendance system. We trust each other and we do things our way
  • 5 weeks of vacation – We love our work, but we do not live to work
  • Mobile phone and notebook – We offer an unlimited tariff and 3GB of data
  • Relocation package – We will help you if you are moving from far away
  • And other small things that make our lives more pleasant: 
    • English lessons – Because we work globally - on international teams
    • MAKRO card – To save on shopping
    • Relaxation zones – When your head is tired
    • Meal vouchers – We are located in the center, a great selection of food is guaranteed
    • Public transport contribution – We contribute your year-long fare
    • Pension insurance contribution – We plan for the future

 

 

Are you interested?
Get in touch

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