Support Engineer / Analyst, M&S

We are currently looking for a Support Engineer / Analyst to join our offices in Prague or Global Centre in Pilsen - one of our six Global Development Centres specialising in banking software managing transactions and ATMS worldwide. In fact, we are responsible for 33% of the ATMs worldwide!

Diebold Nixdorf is a world-leading ATM producer and our Pilsen office (established in 2015) specializes exclusively in software development. Thanks to our talented colleagues just in a few years’ time the small office became the most important fintech company in Pilsen region. Our vision is to continue growing and acquire other interesting strategic projects.

As a Support Engineer / Analyst you will join a team of 50+ software engineers who take the responsibility for our global projects after they go live. In the Maintenance and Support team you learn the whole product, not just bits and pieces which is a great way to start your career in fintech. Thanks to solid base you will then have a chance to deepen your technical expertise or pursue Team Leader role, or use your knowledge to move to other area, such as research and development.

While our team’s main domain is ATM software we also operate hardware and have about 50 types of ATMs in our lab that you will be able to look inside. In fact, we are currently working on a new ATM that is going to offer a new set of possibilities - from opening account to signing contract or debit card issuing.

If you are interested in a successful career in a global, reputable company and a leader in the market working on international projects, apply HERE!

With us, you can:

  • Provide customer support around the globe
  • Check incoming requests and responses from customers
  • Analyze requests - Find out additional information from the customer
  • Simulate problems in our internal ATM lab or virtual environment
  • Advise configuration change, explain the correct application usage, pass on to the team responsible for error correction and fix the application code if necessary
  • Provide trainings and maintain knowledge base
  • Develop tools to facilitate support activities
  • Communicate with customers and other DN departments
  • You can become an expert in banking IT
  • Work on international teams on successful products, as part of global projects
  • Take the opportunity to grow, develop, travel, or not travel...
  • Work on your own to a great extent. Freedom is important to us
Tomáš Ettler

I enjoy the fact that I communicate and work with people from all over the world each day. I often happen to be writing with a person from Bangladesh or Australia and communicate by phone with Americans. We can be proud that we work for the whole world at Global Center Pilsen.

Tomáš Ettler, Senior Front-End Developer and Team Leader for SW Maintenance

Story detail

What will you use?:

  • Analytical skills and the ability to solve real problems
  • Logical reasoning and technical thinking
  • General overview of the IT environment
  • At least passive knowledge of Java, SQL, JavaScript and other web technologies, OS is an advantage
  • Enthusiasm to learn new things - If you don't know technology, we'll teach you everything
  • Ability to solve problems independently
  • A customer service attitude
  • Fluent English
  • The ability to work on a team and a passion for building software that monitors transactions and ATMs worldwide

What will you receive?

  • Working from home allowance in the amount of 705 CZK gross monthly
  • Cafeteria bonus scheme in the amount of 15.000 CZK per year– choose the benefit you like
  • Pension insurance contribution – We like to plan for the future
  • You will be offered a competitive salary with an annual bonus – We like to reward those who work to the fullest
  • Career possibilities – Work to become a Team Leader or specialize and get deeper knowledge in your field
  • Possibility to travel – You have the possibility to visit clients all over the world (or not travel at all if you don't want to)
  • Flexible working hours – We trust each other, and we do things our way
  • Working from home – While we love working from the office, there are days when staying at home is better
  • Two paid days for charity activities - we are happy to help where needed

And other small things that make our lives more pleasant:

  • MAKRO card – To save on shopping
  • Relaxation zones – When your head is tired
  • Meal vouchers – We are located in the center, a great selection of food is guaranteed
  • Public transport contribution – We contribute to your year-long fare
  • 5 weeks of vacation – We love our work, but we do not live to work
  • Mobile phone and notebook – We offer an unlimited tariff and 5GB of data

Check our vacancies.

Who are we looking for?